FAQs
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Online Order FAQs
What payment methods do you accept online?
We securely accept all major credit cards,
PayPal, and Google Checkout. Although there are only two payment buttons (PayPal and Google Checkout)
in the View Cart screen, you don't need an account at either to checkout. Simply choose to checkout
with PayPal and on the following screen there will be a "continue" link under the heading "Don't Have
a PayPal Account?". Whether you select PayPal or Google Checkout you will be redirected to their site
to complete your transaction. This maximizes your safety online as nektre.com will not have to transmit
your data to our payment processors. Once you complete your payment, you will be redirected back to nektre.com.
PayPal and Google Checkout are the industry leaders in online payment processing, security, and fraud prevention
so you can be assured that your transactions are 100% safe and secure.
How long will it take to receive my order?
We ship using United States Postal Service Priority Mail. The estimated delivery time is 2-3 business
days to anywhere in the USA. Most order will ship out the next day. Please allow 5 business days for you package to arrive
from the date of your order before contacting customer service. If it has been longer than 5 business days,
please email service@nektre.com and include your name, address, and order number so that a customer representative
can review your status as quickly as possible.
Internal Affair FAQs
Does Internal Affair replace other products in my skincare regimen?
No. Internal Affair is designed to be used in conjunction with your existing skincare
regimen. If you do not have a comprehensive topical skincare regimen that was designed for your skin type,
please email one of our customer representatives. We have special relationships with spa experts who can
design a regimen for your special skincare needs.
Does Internal Affair work for all skin types?
Yes. Internal Affair works extremely well on all skin types because it works at
the structural level, repairing DNA damage and collagen breakdown.
How long does it take to see results with Internal Affair?
6 to 8 weeks. Internal Affair works be repairing structural damage in your
skin beneath the surface. The stem cell regeneration process occurs over a period of weeks. It is important the take Internal Affair at
least once a day to ensure micronutrient concentrations remain high.
Is it safe to take Internal Affair?
Always consult your physician before taking any dietary supplement. This is especially important
if you have or have had any special medical conditions or are currently pregnant, about to be pregnant, nursing, or taking any medications.
Generally, for healthy individuals Internal Affair is extremely safe.
NEKTRE LLC FAQs
What is your return/guarantee policy?
Nektre is committed to your complete satisfaction and to creating the most advanced skincare
products in the world. However, if you are unsatisfied with any product we sell you may exchange it or return it for a full refund
of the purchase price within 30 days - no questions asked. Please email customer service (service@nektre.com) if you have any problems.
How can I contact Nektre LLC?
Nektre is comitted to providing the highest level of cutomer service and find that email is
the most efficient way for us to route your inquiry to the proper representative:
For questions about sales, please email: sales@nektre.com
For customer service, please email: service@nektre.com
Mailing address:
NEKTRE LLC
25A Crescent Drive #220
Pleasant Hill, CA 94523
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